One size doesn't fit all

It's been kind of a slow day around here for me. Still a steady supply of phone calls and work orders, but not nearly as many as the past couple of weeks. We were recently slammed with an exorbitant amount of intial secures for our Ohio contractors, but BAC seems to have gotten most of them out of their system. Along with those pages and pages of intial secures came a few pages worth of cancellations, which leads me to today's topic. In my time here thus far entering work orders, I have learned 7 different ways to read and enter said word orders. While they all go to the contractors the same way, they come to us very different. We get faxes from NFR and web pages from First American. Each client has different wording, requirements, and expectations. And I've learned (and am still learning) how to interact differently with each set of work orders. The most important lesson learned yesterday, however, is that each contractor needs to be treated differently as well. Logical right? Except that as the newbie I'm still having issues knowing which actions to take if the only thing I'm told to do in a certain situation is lacking a bit of information. Like who do I call or who do I e-mail when a work order has been cancelled and it's already in the field? Do I call the actual contractor or is there someone behind the scenes doing paperwork who would be able to confirm if a work order has been completed? All very important questions, except I didn't know I was supposed to be asking them until I called and e-mailed the wrong people. Thankfully we have very helpful client leads who are patient and can answer my questions in addition to offering more information. Who knew the orange numbers on my contractor contact list connected directly to the person I should be talking to? *Thanks Tiff* I feel like I need a user's manual, but since there doesn't seem to be one I suppose I'll just keep taking notes and asking questions because in this business, one size doesn't fit all.