It's been kind of a crazy couple of days. Yesterday the phones were ringing off the hook, and today was only a little better. Of course the main concern for our contractors expressed in their phone calls was the issues we've been having with Fieldcomm. Yesterday they had trouble logging in, and once Kiel got that taken care of the photos section was having some issues, and still is. I don't think I've ever seen him at his desk so much or the red light for his extension lit up so much as he was literally on the phone all day. I felt like a secretary taking appointments for him to talk to people.
So while one of the main concerns I've witnessed at Maxim yesterday and today has been the loss of First American work orders in Ohio because we had a lower "on time" percentage than other vendors, it's been overshadowed by having programming and photo issues so some of our contractors are saying they won't be able to get work orders in on time because of it. Awesome. Theoretically we run a very simple, straight-forward business, but it seems like complications arise every day to make the should-be smooth process delayed. I, along with Steve and all the processors and client leads I'm sure, am just wondering what it is that we can do to make this go smoother, to get work orders in on time and to keep our business. I know Krishna and Ernie have been working on rearranging some contractors' territories to get the good scores back up, and I'm sure quite a bit of brainstorming is taking place all over this office. As "We are the champions" played in my mp3 player while I put in the last few work orders of the day, I just thought about what Steve said Monday morning at our positive focus. We may be having a couple setbacks, but stay the course because we can be better than this. It seems like property foreclosures aren't slowing down anytime soon, and neither is Maxim.
